FAQs

WHERE IS QRAC MANAGEMENT SERVICES SDN BHD’S OFFICE LOCATED?
LOWER GROUND FLOOR, OFFICE NO.18, EMPIRE DAMANSARA SOHO 1. JALAN PJU 8/8A, DAMANSARA PERDANA, 47820 PETALING JAYA, SELANGOR
WHAT KIND OF ROOM PROVIDED AND HOW BIG ARE THE ROOMS?
SOHO/LOFT UNIT FROM 756 SQ FEET AND STUDIO UNIT FROM 356 SQ FEET.
WHATS THE CHECK-IN AND CHECK-OUT TIME?
CHECK-IN TIME IS AFTER 3PM CHECKOUT TIME IS 12PM SHARP
WHAT’S THE PROCEDURE TO CHECK-IN AND CHECK-OUT?
DURING OPERATION HOUR (10AM-7PM), ANY CHECK-IN AND CHECK-OUT WILL BE PROCEED AT THE COUNTER. AFTER OPERATION HOUR/ OFFICE CLOSED, THE KEY WILL BE AVAILABLE IN THE OFFICE’S MAILBOX FOR CHECK-IN PURPOSE. FOR GUEST WHO WISH TO CHECK-OUT, ITS ADVISABLE TO DROP THE KEY IN THE MAILBOX AND REMEMBER TO SNAP A PHOTO AS A PROOF OF RETURNING THE KEY AND SHARE WITH THE STAFF.
WHAT’S REQUIRED DURING CHECK-IN AND CHECK-OUT?
DURING CHECK-IN, WILL REQUIRED GUEST TO FILL UP PERSONAL DETAIL AND IDENTITY CARD FOR VERIFICATION PURPOSE. FOR CHECK-OUT, IT ONLY REQUIRED TO PASS THE KEY AT THE RECEPTION
ANY DEPOSIT REQUIRED?
YES. IT WILL BE RM200 FOR SOHO/LOFT AND RM50 FOR STUDIO
IS THERE ANY HOUSE RULES?
YES. DURIAN, SMOKING, MAKE NOISE AFTER 10AM, AND VANDALISM IS PROHIBITED. ONCE FOUND, DEPOSIT WILL BE FORFEIT.
IS THERE ANY LAUNDRY SHOP IN EMPIRE DAMANSARA?
YES. THERE IS A 24/7 LAUNDRY SHOP AT THE LOWER GROUND FLOOR.
HOW IS THE DEPOSIT REFUND PROCESS?
DURING THE OPERATING HOUR, IF GUEST PAYING DEPOSIT THRU CASH, THE STAFF WILL HAVE TO CHECK WITH THE ROOM BEFORE RETURNING THE DEPOSIT. IF GUEST PAYING DEPOSIT THRU ONLINE TRANSFER, THE REFUND WILL BE MADE BEFORE 7PM AT THE CHECK-OUT DATE.